Help with Schwaizer Companion

Pairing your phone

Open the website or workspace you want to connect to, then scan its pairing QR code or enter its pairing code in Companion. Approve the connection on the website. If pairing fails, start a fresh pairing request on the website and check the connection on both devices. Never send a pairing code or saved session credential in a support request.

Questions, answers and voice

Check the selected answering mode. Workspace answering uses the paired service. On-device answering needs the required model downloaded. A configured provider needs its own valid settings. If the microphone does not work, check Companion’s microphone permission in your device settings.

What appears on the website

The transcript setting controls whether questions and answers are shown on the paired website. Selecting on-device answering alone does not disable transcript sharing. Review the transcript setting and privacy policy before using sensitive information. For records already held by the paired website, contact that website’s operator.

Contact support

Include the app name and version, your device and operating-system version, the steps that led to the problem and what you expected to happen. Tell us whether you were connected or offline. If the app shows a support reference, include it.

Do not send passwords, API keys, pairing credentials, private recordings or unrelated personal information. We can ask for a specific diagnostic if it is needed.